REFUNDS & RETURNS

Refund and Return Policy

Last updated: March 19, 2026

Thank you for shopping at nesta.shop. If you are not completely satisfied with your purchase, you may request a free return or exchange under the policy below.

1. 60-Day Free Returns and Exchanges

You may request a return or exchange within 60 days of receiving your order.

  • Returns and exchanges are completely free.
  • We cover all return shipping costs.
  • Replacement items are shipped free of charge.
  • No restocking or processing fees apply.

Requests submitted more than 60 days after delivery may not be accepted.

2. Return Eligibility

To qualify for a return or exchange:

  • The item must not have been intentionally damaged.
  • All accessories, gifts, and original packaging should be included whenever possible.
  • You must provide your order number, purchase email address, or other proof of purchase.

Opening the packaging to reasonably inspect the product does not affect your right to return it.

For damaged, defective, incomplete, or incorrect items, please include clear photos or videos with your request.

3. How to Request a Return or Exchange

Email us at:

support@nesta.shop

Please include:

  • Your order number;
  • The name and email address used for the order;
  • The item you wish to return or exchange;
  • The reason for your request;
  • Photos or videos if the item is damaged, defective, or incorrect.

Our customer service team will provide return instructions and a free return shipping method. Please do not send an item back before contacting us, as unauthorized returns may be delayed or difficult to identify.

4. Refunds

Once we receive and inspect your returned item, we will issue the refund to your original payment method.

Refunds are normally processed within 3–5 business days after inspection. Depending on your bank, card issuer, or payment provider, it may take an additional 5–10 business days for the refund to appear in your account.

Any standard shipping fee originally paid for the order will also be refunded, if applicable. You will not be charged for return shipping.

5. Exchanges

To request an exchange, contact us at support@nesta.shop.

After your exchange request is approved, we will provide free return instructions. Once the original item is received and confirmed, the replacement item will be shipped at no additional cost.

If the requested replacement is unavailable, you may choose to:

  • Select another available item;
  • Wait for the item to be restocked; or
  • Receive a full refund.

6. Damaged, Missing, or Incorrect Items

Please contact us as soon as possible if:

  • Your item was damaged during delivery;
  • The item is defective;
  • Products or accessories are missing;
  • You received the wrong item; or
  • Your package is marked as delivered but has not been received.

After verification, we will provide a free replacement, exchange, or full refund. You will not be responsible for any additional costs.

7. Order Cancellations

If your order has not yet shipped, you may contact us to request a cancellation. Approved cancellations will be refunded to the original payment method.

If the order has already shipped, it cannot be canceled. However, you may request a free return within 60 days after receiving it.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your original payment account.
  2. Contact your bank, card issuer, or payment provider, as processing times may vary.
  3. If the refund still cannot be located, email us at support@nesta.shop.

We will assist you in checking the refund status.

9. Contact Us

For questions about returns, exchanges, or refunds, please contact us:

Website: https://nesta.shop
Email: support@nesta.shop