Frequently Asked Questions
Orders
How do I place an order?
Choose the product you would like to purchase, select the available options and quantity, and click Add to Cart or Buy Now. Follow the checkout instructions to enter your shipping and payment information.
How can I confirm that my order was successful?
After completing your payment, you will see an order confirmation page and receive a confirmation email. Please check your spam or junk folder if you do not see the email.
Can I change or cancel my order?
If your order has not yet been processed or shipped, contact us as soon as possible at support@nesta.shop. We will try to update or cancel it, but changes cannot be guaranteed once processing has started.
What should I do if I entered the wrong address?
Contact us immediately at support@nesta.shop with your order number and correct address. If the order has not shipped, we will try to update it. We cannot guarantee address changes after shipment.
Shipping and Delivery
Do you offer free shipping?
Yes. We provide free worldwide shipping on all orders, with no minimum purchase required.
How long does delivery take?
Orders are normally processed within 1–2 business days. Estimated delivery time is 3–5 business days after shipment.
Delivery may occasionally take longer because of public holidays, weather, customs procedures, carrier delays, or other circumstances beyond our control.
Where will my order be shipped from?
We work with warehouses and fulfillment centers in multiple regions worldwide. Whenever possible, your order will be shipped from the warehouse closest to your delivery address.
How can I track my order?
Once your order has shipped, tracking information will be sent to your email when available. Tracking updates may take 24–48 hours to appear.
Why did I receive only part of my order?
Some orders may be shipped in separate packages due to warehouse location or product availability. The remaining items will be delivered separately at no additional cost.
What should I do if my package is delayed?
If your order has not arrived within the expected delivery period, email us at support@nesta.shop with your order number. We will check the shipment status for you.
What if my tracking says “delivered,” but I cannot find the package?
Please check around the delivery location and ask household members, neighbors, or the building reception desk. If you still cannot locate it, contact us so we can investigate with the carrier.
Returns, Exchanges, and Refunds
What is your return policy?
We offer 60-day free returns and exchanges. The 60-day period begins on the date you receive your order.
Do I have to pay return shipping?
No. Approved returns and exchanges are free, and we cover the return shipping cost.
Do you charge a restocking fee?
No. We do not charge restocking or return-processing fees.
How do I request a return or exchange?
Email support@nesta.shop and include:
- Your order number;
- The name and email used for the order;
- The item you want to return or exchange;
- The reason for the request;
- Photos or videos if the item is damaged, defective, or incorrect.
Please contact us before sending anything back. We will provide the correct return instructions.
When will I receive my refund?
Refunds are normally processed within 3–5 business days after the returned item is received and inspected. Your bank or payment provider may require an additional 5–10 business days to post the refund.
How will my refund be issued?
Approved refunds will be sent to the original payment method used for the order.
Can I exchange an item?
Yes. Contact us within 60 days of receiving your order. Approved exchanges include free return shipping and free delivery of the replacement item.
Products and Order Issues
What should I do if I receive a damaged or defective product?
Contact us at support@nesta.shop and include your order number, a description of the issue, and clear photos or videos. After verification, we will arrange a free replacement, exchange, or refund.
What if I receive the wrong item?
Contact us with your order details and a photo of the item received. We will help resolve the issue without additional cost to you.
What if an item or accessory is missing?
Email us with your order number and details of the missing item. We will check whether the order was shipped in multiple packages and arrange a solution if necessary.
Are product colors exactly the same as shown online?
We try to display product colors as accurately as possible. However, colors may appear slightly different depending on your screen settings, lighting, and device.
Payments and Security
What payment methods do you accept?
Available payment methods are displayed during checkout. The options may vary depending on your country, currency, and device.
Is my payment information secure?
We use secure payment processing and appropriate technical safeguards to protect checkout transactions. Nesta does not directly store your complete payment card details.
Why was my payment declined?
A payment may be declined because of incorrect billing details, insufficient funds, bank restrictions, fraud-prevention checks, or payment-provider limits. Please verify your information or contact your bank before trying again.
Will I be charged customs duties or taxes?
Customs rules vary by destination. Whenever possible, orders are shipped from a nearby warehouse. If duties or taxes apply, they will be handled according to the requirements of the destination country.
Customer Support
How can I contact Nesta?
For help with an order, delivery, return, exchange, or refund, contact us at:
Website: https://nesta.shop
Email: support@nesta.shop
Please include your order number when contacting us about an existing purchase.